Sally Ann Hair

This Privacy Policy describes how SF HAIR DESIGN INC. ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website at sallyannhair.com, register for our free trainings, or purchase our products and services (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

1.1 Information You Provide Directly

• Registration Information: Name, email address, and phone number when you register for a training or event.
• Account Information: Login credentials, profile information, and preferences when you enroll in a paid Program.
• Payment Information: Credit card or payment details, which are processed by our third-party payment processors (such as Stripe) and are not stored on our servers.
• Communications: Content of emails, messages, DMs, and any information you provide when contacting us or participating in our Community.
• Business Information: Business type, location, goals, and other information you share during coaching sessions or via our AI coaching tool.

1.2 Information Collected Automatically

• Device and Browser Information: IP address, browser type, operating system, device identifiers, and language preferences.
• Usage Data: Pages visited, time spent, clicks, referring URLs, and interaction with our Services.
• Cookies and Tracking Technologies: We use cookies, pixels (including the Meta Pixel), and similar technologies to analyze usage, improve services, and deliver relevant advertising. See Section 5 for details.

1.3 Information From Third Parties

• Social Media: When you interact with our accounts on Instagram, Facebook, or other platforms, we may receive information from those platforms.
• Marketing Partners: We may receive information from marketing partners, analytics providers, and advertising networks.
• Payment Processors: Our payment processors provide transaction confirmations and limited billing information.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services.
• Process transactions and send you related information including confirmations, invoices, and receipts.
• Deliver Program content, coaching sessions, and community access.
• Send you marketing communications, promotional offers, and information about new Programs (you may opt out at any time).
• Respond to your inquiries, comments, and support requests.
• Improve the Services, develop new features, and personalize your experience.
• Monitor and analyze usage and trends.
• Detect, prevent, and address technical issues, fraud, or unauthorized access.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, including payment processing (Stripe, PayPal), email delivery, hosting (GoHighLevel), analytics (Google Analytics), advertising (Meta, Google Ads), customer support tools, community platforms (Facebook Groups), and messaging tools (Manychat). These providers are contractually obligated to protect your information.
• Financing Partners: If you use a Buy Now Pay Later or financing option (such as Klarna, Affirm, Afterpay), your information is shared with that provider as necessary to process your financing.
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, prevent fraud, or protect user safety.
• Business Transfers: If the Company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Enrollment records and financial transaction data are retained for a minimum of seven (7) years for tax and legal compliance. Marketing communication preferences are retained until you opt out. You may request deletion of your information subject to legal retention requirements (see Section 8).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Services. Types of cookies we use include:

• Essential Cookies: Required for the Services to function properly.
• Analytics Cookies: Help us understand how visitors use our Services (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant ads and measure ad effectiveness (e.g., Meta Pixel, Google Ads).
• Functional Cookies: Remember your preferences and personalize your experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Services.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption of payment data via PCI-compliant processors, secure hosting infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, or services (including social media platforms and financing providers). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from marketing emails using the link at the bottom of any marketing email, or contact us directly.
• Data Portability: Request a copy of your information in a portable format.
• Withdraw Consent: Withdraw consent for data processing that relies on your consent.

To exercise any of these rights, contact us at [email protected]. We will respond within thirty (30) days.

9. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act ("CCPA") gives you specific rights regarding your personal information, including the right to know what personal information we collect, use, disclose, and sell (we do not sell); the right to request deletion; and the right to opt out of the sale of personal information (not applicable, as we do not sell). To exercise these rights, contact us using the details in Section 13. We will not discriminate against you for exercising your CCPA rights.

10. International Users and GDPR

Our Services are operated in the United States. If you access the Services from outside the United States, your information will be transferred to, stored, and processed in the United States. If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation ("GDPR") including the rights listed in Section 8 above. Our legal basis for processing your information includes performance of a contract (delivering the Services), legitimate interests (improving Services and marketing), consent, and legal obligations.

11. Children's Privacy

The Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect personal information from children under thirteen. If we become aware that we have collected information from a child under thirteen without parental consent, we will delete that information promptly. Program enrollment is limited to individuals eighteen (18) years or older.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date and, where appropriate, notified via email. Your continued use of the Services after any modification constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: